Understanding and serving your audience

Studying the audience who they are, what they want, and the need to feel they got their money’s worth from your offering is essential to creating a genuine trading partnership with them. Customers come to a business because they want it to provide something.

Whether it is a good, a service, an experience, or an idea, they are looking for a product. Understanding your customer’s needs is essential in any field but is critical in business. Understanding your customers’ wants, conditions, and fears will enable you to serve them better and build stronger customer relationships.

Understanding your audience is key to creating an effective marketing strategy. It’s important to know who you’re targeting, but it’s equally important to understand what they want and what motivates them.

Understanding your audience means more than knowing their gender, age, and income level; it means understanding what drives them, what makes them click, how they make decisions, and why they choose one brand over another.

You need to be able to see through their eyes because you will have a much better chance of reaching them if you can speak their language and address their needs in a way that resonates with them.

What Are The Ways To Better Understand Your Audience?

Understanding who you’re serving is critical to success. When you know what your customers need, you can deliver precisely that.

Conduct surveys

Conducting a survey allows you to ask about your customers’ needs, wants, behaviors, and more. You can send an email about customer service or satisfaction with specific products or services. You can also conduct phone surveys or in-person interviews with customers who have purchased from your business recently. You’ll get a good sense of what people think about your business and its offerings this way!

Keep an eye on your competitors.

In today’s digital world, competition is everywhere, even if you don’t realize it! Your competitors may be using the same tools as you to collect data about their customers, so keeping track of what they’re doing is essential. Please pay attention to what they’re posting on social media, how they respond to customer complaints, and what products they offer. Checking your competitors will help you better understand your target audience and how best to reach them with your marketing efforts.

Review any current data and analytics

If you have a website, review the data available in Google Analytics (GA) or similar systems. If you have an eCommerce business, look at your shopping cart abandonment rates and other metrics. If you need analytics, it’s time to start!

Monitor audience feedback, comments, and engagements

Social media allows you to get direct customer feedback, so take advantage of it! Look for comments that are positive or negative and respond appropriately. Use tools such as Hootsuite’s Conversation Tracking feature to monitor what people are saying about your brand so that you can address any concerns quickly and efficiently.


Understand your audience and deliver content that is relevant to them. You’ll naturally attract followers and build a community around your brand if you can accomplish that. Remember to underestimate the power of social media for business. You can’t control everything, but you completely control your work’s quality and brand image. With social media, a direct line of communication is established between you and your audience, allowing you to converse with potential customers and consider their feedback before making any decision.

Social Media Marketing by Glen Huff

Hi, I'm Glen Huff!

Blogger, marketer, and coffee addict. I constantly have my head involved with the inner workings of the internet. I have a love-hate relationship with Social Media, SEO, PHP, and algorithms. With the industry constantly changing, it's hard to know what works.

This blog aims to take my 13 years of marketing experience and give you a clear path to success. My passion is helping business owners thrive online. I hope this blog becomes a valuable resource to you. May your funnels and social media campaigns shower you with leads.

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I recently updated my article on this topic. It’s called: 121 Social Media Post Ideas – Never Get Writer’s Block Again! 

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