5 Steps to Turning Strangers Into Members and Members Into Advocates
Every business is a membership business, and the most successful companies are the ones that understand their customers as members. We are all members of many different groups, but we only think of ourselves as members of a company if it offers some kind of service or product we use regularly.
Membership businesses differ from transactional businesses because they require ongoing client relationships. Companies must build trust and loyalty over time rather than simply selling a product or service and moving on. Here are five steps to turning strangers into members and members into advocates for your organization: